Shipping policy

Where We Ship
Currently, we ship within the United States only.

Carrier
All orders ship via USPS.

Shipping Origin & Processing Time
Orders ship from Dallas, Texas.

  • Orders placed before 2:00 PM CST (business days) typically ship the same business day

  • Orders placed after 2:00 PM CST typically ship the next business day

Shipping Rates
Shipping costs are calculated at checkout based on your location and selected service.

Delivery Timeline
After your order ships, typical delivery is 3–7 business days (USPS). Delivery times may vary due to weather, carrier delays, or peak seasons.

Tracking
A tracking number is provided for every order once it ships.

Peak Season / Delays
During major sales, holidays, or high-volume periods, processing and delivery may take longer than usual. We’ll always do our best to get orders out fast.

Incorrect Address / Returned to Sender
Please double-check your shipping address at checkout. If a package is returned to us due to an incorrect or incomplete address provided at checkout, you’ll be responsible for a reship fee plus the new shipping cost.

  • Reship fee: $4.95 per item (covers handling and reprocessing)

  • Plus actual shipping cost: we’ll invoice the USPS shipping amount to resend your order
    Once the reship fee and shipping invoice are paid, we’ll get your order back out as quickly as possible.

Lost Packages / No Tracking Movement
If your tracking shows no movement for 7 days, contact us through our Contact Us page. After we review the shipment details, we will reship your order.

Marked “Delivered”
If USPS marks a package as “Delivered” but you can’t find it, please check around your property (mailbox, front desk/leasing office, side doors) and with neighbors first. If you still can’t locate it, contact us through our Contact Us page and we’ll help with next steps (including starting a USPS inquiry if needed).